Looking after your Seaglass Jewellery

All our seaglass is collected by ourselves, from the beaches and shores from all over the Highlands & Islands of Scotland. It is all naturally frosted by the sea waves crashing and tumbling the glass all over until it lands on the beaches and shores.

All the silver used in our jewellery to the best of our knowledge is 925 sterling silver. Sterling silver does eventually tarnish but can be polished up with a silver cloth or just by simply cleaning it in warm, soapy water.

Packaging

All our items come packaged in our very own Salka branded gift boxes with a ‘Crafted with Love’ information card.

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Purchasing

you can buy our Salka seaglass jewellery via facebook, etsy, our website, craft fairs, multiple shops including our
very own, Salka-Gift shop on the Rock.

Postage

We post worldwide. Within the UK via Royal Mails 1st Class Service. Out with the UK, it’s International postage. All jewellery is posted within 24 hours unless ordered on a Saturday.

Returns

If you are returning an item, please ensure it is in its original packaging, unused and undamaged within 14 days.

Returns Policy

We hope that your goods reach you in perfect condition, however we do understand that they can get damaged in transit on rare occasions. This being the case, please contact us immediately via phone or email, quoting your purchase order and we will advise you on what to do. Please retain the goods and their original packaging as you may be asked to return them to us. We will endeavour to rectify the situation and have your jewellery returned to you in the perfect condition in should be in as soon as we can. Unfortunately for hygiene reasons we cannot accept returned earrings unless they are faulty or damaged.

Alterations & Repairs

We understand not everyone is the same size so if you require anything made shorter or longer, we are more than happy to alter anything you purchase from us. If one of your items ever gets damaged or broken, you can simply post it back to us and we will fix it.

 


PRIVACY POLICY

This Privacy Policy describes how and when Salka collects/uses and shares some information when you ask to join our mailing list/purchase items and contact Salka.

Salka is committed to protecting the Privacy of your Data and keeping it safe.

Why Salka collects your information:

Salka collects this to allow us to provide you with the data regarding orders you have requested, to provide you with information we think you will be interested in, to tailor information and make sure it is relevant to you.

How Salka collects information:

Salka collects information when you give it to us directly.

When you give Salka personal Data to receive our newsletter, purchase goods from the website and to contact Salka.

What personal Data Salka holds and how we use it:

Salka will typically hold the following information about you:

Your full name and title

Postal address

Email address

Telephone number

Records of your correspondence with Salka

Information you enter onto the website/facebook/Instagram pages of Salka Hebridean Sea Glass Jewellery.

Salka will use your data to:

Provide you with information you requested.

Process your order

Salka does not sell your personal details with third parties for them to use for marketing purposes.

Salka shares your personal information for very limited reasons, such as delivery companies only to the extent necessary to perform these services compliance with the law.

Salka may store and process your information through a third party hosting service  (ie. mailchimp for newsletters that you have signed up for) Mailchimp is privacy shield certified.

Salka retains your personal information only as long as necessary to provide you with our services and to comply with our legal and regulatory obligations.

Your rights:

You have the right to ask for a copy of the information Salka holds about you.

If you want access to your information please send a description of the information you want to see and proof of your identity to: failte@salkajewellery.co.uk

Payments:

Salka does not hold your card payment details, only name & address as necessary for postage. Your card payments are encrypted through the payment card industry Data Security Standard (PCI-DSS).

How to contact Salka:

For the purpose of EU Data protection law, Salka is the data controller of your personal information. If you have any questions or concerns contact failte@salkajewellery.co.uk

Alternatively you may directly contact us;

Salka – Gift Shop on the Rock

27 Bayhead

Stornoway

Isle of Lewis

Outer Hebrides

HS1 2DU

01851 700356